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5 Misconceptions About Outsourcing and How to Deal with Them

If you have already taken a glance at our previous article you probably already know how vital for us it is to create a better outsourcing option for both – our clients and our talents. This is why we are continuing the topic by introducing the 5 most common misconceptions that we hear often about our type of work.   

During our own experiences in the IT sphere, we have overcome numerous obstacles being employees and employers. As a company, we have come to the conclusion that whatever your position is, you have the ability to change the reality around you. And as your Allies, we would like to share our way of improving the situation in the market with small steps. Some would call them good practices, while for us – they are mandatory conditions without which our company with all of its human potential wouldn’t be the same.   

#1 – Outsourcing requires you to trust your partner and give up most of the control 

Yes, it does. Although many people see this as a disadvantage, as a space for uncertainty and instability, for us it sounds like a good option to delegate a task outside of your company. This is extremely helpful when your case includes knowledge and skills which are outside of the field of your work.   

The end justifies the means. The project you are outsourcing may be slow to take off. This depends on the planning part where every detail should be discussed in advance before the operation is in action. Once you are ready the talents who are responsible must execute every single part as it is previously agreed on.   

From our experience, this process might be a fruitful time for exchanging ideas and finding the most suitable solution to every issue that has occurred during the leg work.  The important part here is that in order to work efficiently both sides must be ready to build good communication between the teams. The clearer the partnership is established, the better the project would turn out. By finding a team of talented experts who understand the specifics of the client’s projects and environment, Expert Allies, as a third party, is unlocking your full potential.  

GOOD COMMUNICATION = GOOD EVALUATION

There are various options for outsourcing some of which keep you in charge while others can fully manage the process without your supervision. While searching for the suitable one keep in mind that you are always working with people. These are the experts that have the knowledge to help you out with a specific task or handle a whole project.  

Outsourcing agencies take responsibility for the final product and quality of the project. They are executing every detail as it is included in the client’s plan. Building mutual trust and communication channels is vital for finding flexible ways of making adjustments wherever they are needed. For this partnership to work build a team that you are ready to trust. Accordingly, find allies in the face of an outsourcing vendor that you are willing to give credence. 

#2 – Time zone differences  

Offshoring and nearshoring are both great examples of finding IT talents abroad.  Many people would argue that when you choose an outsourcing model the time zone differences may be crucial as managing the working process may become a hassle. The difference in the working hours is often perceived as an issue. 

However, relocating a business process to a nearby country could bring a lot of unexpected benefits. For us and our clients across Europe it makes a good impact. For example, the difference between the working hours in Bulgaria and among most of our clients is about two hours. Consequently, your company has tech support two hours before even the start of the workday. Accordingly, companies from the Near East might be supported even after the finish of the regular day. 

Think about that one friend who is watching TV adverts for a foreign company as a way of making a living. Modern problems require modern solutions. Undoubtedly, the flexibility of the workday is the main reason for companies to reach out for vendors in search of experts who can work for them in hours that otherwise are impossible for the locals. 

Thanks to the option of nearshoring, it is also worth mentioning that you are only on short flight distance which allows us to organise workshops and events together here in Sofia.  

#3 – The work environment is not stable enough for the employees 

A common practice for outsourcing companies is to neglect the needs of their experts in the hurry of answering the client company’s requirements. We all have experienced different attitudes toward ourselves as employees. Still, we have had some great experiences in the sphere which have shown us the right way to establish a business in the centre of which are the people and their knowledge.  

By creating an inner ecosystem for our talents, we have ensured a working model which can enrich both the working and the personal life of our colleagues. For us, here at Expert Allies, it has become a mission to invest in our talents in order to become experts for the long-run. We feel obliged to take care of their future in the sphere and are ready to help them in their career path.  

As our CEO Martin often says, “Your workday is just 8 hours. What about the rest? Your time in and outside the office are mutually influencing both sides of your life.” This is why we are proud of the social package we can provide our talents with – a full set of services arranged by our most precious allies who are strong professionals in their sphere.   

We care for our team members – they are not only our employees. They are experts in their domain and our long-term allies. 

#4 – The language barrier and how to break it 

Many companies would argue that a difficulty in the search for an outsourcing partner is the staff not being fluent enough in the required language often English. However, according to our recent survey, our followers on LinkedIn and our clients do not see this as one of their main concerns. It is more important to speak the same language metaphorically and be on the same page than to have excellent knowledge of English literally.   

Both nearshoring and offshoring are ways of exploring various cultures and mindsets even through different languages to broaden your knowledge. In your job the ideas from foreign teams are often fresh air influencing the already established system. That creates space for creativity and finding better solutions to your problems.  

Outsourcing tasks to foreign IT specialists gives you the availability to find well-qualified talented experts abroad. Take a look at the situation in countries where a huge amount of investment goes into IT universities and talent hubs – an abundant IT talent to hire!  

Working with colleagues who do not speak English as a first language can present some language barriers, but this should not stop you from outsourcing. Communication issues can occur in a variety of contexts, yet they can typically be resolved with the right direction and planning.  

Here in Bulgaria, it is a necessity to have a good knowledge of English and at least one more foreign language + our own Bulgarian. Being fluent in three languages broadens your mindset. Such people become valuable experts, tolerant employees and creative problem-solvers. When it comes to the IT sphere, we have to mention that proficiency in coding languages and sharing and understanding others’ opinions, values, beliefs are the factors that make a real change in your work quality. 

#5 – Middle management and efficiency  

Number 5 – one of the main concerns and the final one we would present here is again about the people. Teams are worried that recruited talents often are not able to relate to the specific work structures and the culture of the client’s company.   

On the other side of this problem are the contractors who may find themselves in a situation where they feel unsuitable for the work environment that is already established. Furthermore, being seen as a “temporary staff” may create a feeling of being left out. 

Our vision for building efficient working teams includes eliminating middle management. You may ask “How does it contribute to the partnership?”. I will tell you. The better you establish the communication channels and the management structures eliminating the obstacles that in our opinion come from the middle managers, the better workflow you will create.  

When a person from the client company is overlooking the process, the teams are always in touch and alterations are easily made after every milestone. Consequently, this changes the atmosphere and creates space for good communication without it being interrupted. People feel that somebody always has their back and is available to be reached out to without the need for this communication to go through numerous other stages. Directly to the point – this is the working model for us with which we prevent blockings in the workflow from happening.   

To conclude, onboarding experts from near and far who understand the complexity of the work would positively affect the dynamic of the work in the company. Take notes from the myths mentioned above but keep in mind that you are the one that creates the reality around you whatever position are you in right now.  

Our Experts are a valuable part of our company and can be Allies in your work, as well. One of our biggest achievements is that we have created a system where our main advantage is that our colleagues are in constant touch with their colleagues and have access to the knowledge and opinion of our managers and founders. We are proud to say that we have found our way in this sphere and are happy to share the journey with our team players.   

Whenever you need an Expert, call your AlliesExpert Allies.  

 

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